AAA Portland Insurance and Member Services

AAA service has gone into the toilet. Don’t waste your money. They used to be an amazing service for breakdowns and insurance but no more. They had me wait for over 14 hours recently in 93 degree weather on one service call out of state in a nasty neighborhood of a big city down south. They pulled a similar stunt on December 7, 2023. They said a technician was on the way at first. Then it turned into four hours. Then they texted me that they didn’t know when they’d pick me up. This time I was deep in the wilderness. I cancelled the service request yet they still charged me for a service call and I just tried to redo the same call for the same car same origin and destination but they informed me they would need to bill me for the tow. I am not renewing the AAA CARDS FAMILY WIDE. That totals over eight hundred dollars a year. I recommend you do the same. I’m a disabled Vet with no time or money for games. Shout out to ALL my fellow vets out there - I’ve got your six here. Run don’t walk away from these scam artists!

I have been a member for 33 years and only needed tow service once and the one time I did, they said they couldn't tow me because my pickup had a plow on it at the time! I suggested they send a flatbed truck and I would pay the extra difference and they said that wasn't possible and they only way they would tow me was to take the plow off and leave it on the side of the road...ARE YOU KIDDING ME I asked?! Not only is that TOTALLY unsafe its illegal! When this year's membership expires, I QUIT and they will never see my business again or anybody else I can convince if they ask me what I think of AAA!

Aaron S was on the scene in half the estimated time-so speedy! He was very professional, but also had a kind way about him that made me feel much less embarrassed about getting stuck. Instead of yanking the car out of the ditch with haste, he was methodical in making sure not to cause any unnecessary damage. Aaron hustled with a smile on his face throughout the whole service. He is very good at his job! Thank you!